What your visitor sees and needs

The person at your door does not need the Qoorbell app, an account or your phone number. They need a phone with a camera and an internet connection. This page explains their side of the ring, so you know what to expect and what to tell them.

Scanning the code

Most phones read QR codes straight from the camera app: the visitor points the camera at the poster and taps the link that appears. That opens the doorbell’s page in their browser, on app.qoorbell.com. Nothing is installed.

If a camera does not read QR codes, there is a scanner at app.qoorbell.com/scan. It asks for the camera, which is used only to read the code — nothing is recorded — and it can also read a photo of the code taken with the phone. The “Scan QR” button on this website opens the same scanner.

What the page shows

• The doorbell’s name and, if you wrote one, your note for visitors.
• A greeting that matches the doorbell type: an office says “Call us and we’ll attend to you”, a rental says “Reach your host”, a deliveries doorbell says “Delivering? Let us know and we’ll receive it.”
• The ways you accept: a video call, a chat, or both. The visitor can give a name, which you will see marked as given by the visitor.
• At a building or a complex, a directory: they pick the building and then the door.

Before ringing, the page tells them that by ringing they accept the Terms and the Privacy Policy. Qoorbell also checks that a person, not a bot, is ringing; if it cannot confirm that, the ring is not sent.

What stays private

Your name, phone number and email address are never shown to visitors and are not printed on the poster. Visitors see only the doorbell’s name. During a video call they see you, because you chose to answer by video; you can always answer by chat instead.

When you add rules

• Availability hours: outside them the visitor is told the doorbell is not taking visitors and, if you allow it, can leave a message. See Availability hours.
• Geofence: the visitor’s browser asks for their location, and they can only ring from close to the door.
• Sign-in required: the visitor has to sign in before ringing. See Geofence and visitor sign-in.

What is stored about a ring

So that you can block a visitor and so that reports can be reviewed, each ring keeps a visitor handle. It is made of one-way hashes of the visitor’s IP address and of a random identifier kept in their browser or app; the IP address cannot be recovered from it. For a signed-in visitor it also includes their account ID. The full details are in section 2.4 of the Privacy Policy.

Visitors can report a doorbell too

A visitor who meets a fake doorbell, a scam or abuse can report it from the page. That report goes only to the Qoorbell team, never to the doorbell’s owners, and every report is reviewed within 24 hours.

Tell a regular visitor, such as a courier or a cleaner, that they can bookmark the page after the first scan. It is the same doorbell every time, as long as you do not replace its code.