Terms of Service

1. Acceptance of Terms

By accessing or using the Qoorbell website (qoorbell.com), our mobile applications, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Ciguabit S.R.L., a company registered in the Dominican Republic, which operates Qoorbell ("Qoorbell", "we", "our", or "us").

2. Description of Service

Qoorbell is a virtual smart doorbell platform that allows users to create digital doorbells with unique QR codes. Visitors scan these QR codes to initiate video calls, chat, or send notifications to the doorbell owner. The Service is accessible via our website and our apps for Android and for iPhone and iPad. Key features include: virtual doorbell creation and management, QR code generation for printing and placement on doors, real-time video calls between visitors and doorbell owners, in-app chat messaging, push notifications, group management for buildings and organizations, the option to let only visitors at the door ring, and subscription-based plans with varying feature limits.

3. Account Registration

To use most features of the Service, you must create an account. You agree to: provide accurate and complete registration information; maintain the security of your account credentials; notify us immediately of any unauthorized use of your account; be responsible for all activities under your account. You must be at least 13 years old to create an account. By creating an account, you represent that you meet this age requirement.

4. Subscription Plans, Payments & Refunds

Qoorbell offers free and paid subscription plans. Paid plans are purchased and billed either through the app store you installed Qoorbell from — Google Play for the Android app, the App Store for the iPhone and iPad app — or on our website through PayPal, and are subject to the terms of whichever one you used. By subscribing to a paid plan, you agree to: pay all fees associated with your chosen plan; authorize recurring charges for subscription renewals through that provider. Subscriptions renew automatically unless cancelled before the renewal date. You manage or cancel a subscription where you bought it: a plan bought in the app is managed from your app store account, and a plan bought on our website is managed on our website. Refunds follow the same split, but the seller is not the same in both cases. A plan bought in the app is sold by the app store, so a refund for it is requested from the store, under the store’s own refund policy. A plan bought on our website is sold by Ciguabit S.R.L. and refunded by us: PayPal only moves the money and has no refund policy of its own for our subscriptions, so asking PayPal instead of us leads nowhere except a payment dispute. To ask for a refund of a website purchase, email legal@qoorbell.com from the address on your account or use the Contact form on our website, telling us which plan and which charge. We reply within 5 business days, and where a refund is due we return it to the PayPal account that paid, within 14 days of accepting the request. Right of withdrawal (consumers in the EU, the EEA and the UK): if you bought a paid plan on our website, you have 14 days from the day the contract is concluded to withdraw from it, without giving a reason and without penalty. A subscription starts immediately, so by subscribing you ask us to begin providing the Service during that period and you acknowledge that the right of withdrawal ends once the Service has been fully performed; if you withdraw while the subscription is still running, you pay only for what was supplied up to the moment you told us, in proportion to the plan, and we refund the rest. To withdraw, tell us in a clear statement — email legal@qoorbell.com or use the Contact form — before the 14 days are over; we refund using the payment method you paid with, within 14 days of being told. Nothing here replaces the refund or cancellation rights your own consumer law gives you. We reserve the right to change pricing with 30 days notice. If your payment fails, a grace period will apply before your plan is downgraded. Feature limits (doorbells, rings, video call duration, etc.) are enforced based on your active plan.

Free first month: every paid plan starts with one free month, once per account — an account that has already had a paid plan or a free trial does not get another, and the app stores also apply their own eligibility rules. Nothing is charged during the free month. At the end of the free month the subscription renews automatically into the paid plan at its regular monthly price, unless you cancel before then; if you cancel during the free month, you keep the plan until it ends and you are not charged.

5. Ads on the Free Plan

The Free plan is supported by advertising. While your account is on the Free plan, our Android and iPhone apps may show you ads: a banner on some screens, and occasionally a full-screen ad between actions — after a call ends, when you close a chat, or once a QR poster has been printed. The web app shows no ads. We do not put ads inside a live video call or chat, or on sign-in screens. Paid plans carry no ads in the apps: they stop when your plan changes, and they return if a paid plan lapses back to Free. Separately, the articles of the blog on our website, qoorbell.com, can show ads to readers who accept cookies, whatever their plan. The ads are supplied by Google (AdMob in the apps, AdSense on the blog) and by the advertisers Google works with. We do not choose, endorse or verify them, and anything you buy from an advertiser is a contract between you and that advertiser, not with us; the Disclaimers section applies. You agree not to click the ads shown on your own account or on our website, ask anyone else to click them, or use any automated means to produce impressions or clicks: that is fraud against the advertiser, it breaks Google’s rules, and it can cost us our advertising account, so we may suspend or close an account that does it. We may change where ads appear, how often they appear and which networks supply them, and we will tell you before showing ads on a plan that has none today. How advertising data is handled is explained in our Privacy Policy.

6. QR Codes & Doorbells

When you create a virtual doorbell, Qoorbell generates a unique QR code. You are responsible for: printing and placing QR codes at appropriate locations (e.g., your door or entrance); ensuring QR codes are placed only on property you own or have authorization to use; not using QR codes for fraudulent, deceptive, or illegal purposes; understanding that anyone who scans your QR code can initiate contact with you (subject to your configured settings). Qoorbell is not responsible for the physical placement, durability, or visibility of printed QR codes.

7. Video Calls & Communications

The Service enables video calls and chat between doorbell owners and visitors. You agree to: use video calls and chat for lawful purposes only; not use the Service to harass, threaten, or intimidate others; and comply with all applicable laws regarding electronic communications and privacy. Chat messages are stored to provide message history. Recording is off when every call starts, and only the person who answers the ring can start it, from the call screen, on a plan that includes recording; they can stop it and start it again during the call, so one ring may produce more than one recording. While a recording is running, the Service shows the visitor that the call is being recorded. If you start a recording, it is your responsibility: what you may record, and what has to be said before it starts, differs from one country to another, and you must make sure that what you do is lawful where you and your visitors are. You may not record a call outside the Service — with a screen recorder, a second device or any other means — and you may not distribute a recording, without the consent of everyone in it; in many countries distributing it is a criminal offence. Recordings are available for 7 days from the end of the call and are then deleted permanently by our video provider, whatever your plan; download one within that window if you need to keep it. We may remove a recording, or turn recording off for an account, where the law requires it or where it is being used in breach of these Terms.

8. Acceptable Use Policy

You agree not to: use the Service for any illegal or unauthorized purpose; impersonate any person or entity; interfere with or disrupt the Service or its servers; attempt to gain unauthorized access to any part of the Service; use the Service to distribute spam, malware, or harmful content; reverse engineer, decompile, or disassemble any part of the Service; use automated systems (bots, scrapers) to access the Service; share your account credentials with third parties; create doorbells for properties you do not own or have permission to manage; use the Service in any way that could damage, disable, or impair it. Violation of these terms may result in immediate account termination.

Comments on our blog: when you post a comment, you keep the rights to what you wrote and you are responsible for it, and you give us a non-exclusive, worldwide, royalty-free licence to show it on our website next to the article, with your account’s display name and picture, for as long as it stays published. Comments must follow this policy and the zero-tolerance rules in Section 9; we may hide or remove any comment that does not, and you can delete your own comments at any time.

9. Zero Tolerance for Objectionable Content and Abuse

Qoorbell has zero tolerance for objectionable content and for abusive users and visitors. No one — an account holder, a member of a doorbell or a visitor ringing without an account — may use the Service to send, show or say anything sexually explicit, violent, hateful or discriminatory, harassing, threatening or defamatory, anything that exploits or endangers children or promotes illegal activity, or to harass, stalk, intimidate or deceive anyone. This is how the rule is enforced: text sent through the Service, such as chat messages, passes through an automatic filter for objectionable language; a doorbell owner can report any visitor and block them, and a blocked visitor can no longer ring that doorbell; and anyone, including a visitor without an account, can report content or a user to legal@qoorbell.com or through the Contact form on our website. We review every report within 24 hours. When content breaks this rule, we remove it and remove whoever sent it: we close the account of a user, and we block a visitor. Where the law requires it, we also report it to the authorities.

10. Mobile Applications

Our Android app is distributed through Google Play and our iPhone and iPad app through Apple’s App Store, and each copy is subject to these Terms and to the terms of the store it came from. You acknowledge that: the app is licensed, not sold, to you; these Terms are between you and Ciguabit S.R.L., not the store; the store has no obligation to provide maintenance or support for the app; if the app fails to conform to an applicable warranty, you may notify the store, which may refund the purchase price (if any); and the store is not responsible for addressing any claims related to the app. If you got the app from the App Store, the next section also applies. Push notifications are a core feature — disabling them may prevent you from receiving visitor alerts.

11. Apps Downloaded from the App Store

If you downloaded our app from Apple’s App Store, your license to use it is also governed by Apple’s Licensed Application End User License Agreement (apple.com/legal/internet-services/itunes/dev/stdeula), and the following terms, which Apple requires, apply as well. (a) These Terms are concluded between you and Ciguabit S.R.L. only, not with Apple, and Ciguabit S.R.L., not Apple, is solely responsible for the app and its content. (b) Your license is non-transferable and lets you use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store’s terms, including through Family Sharing. (c) Apple has no obligation whatsoever to provide maintenance or support services for the app. (d) If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any, to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claim, loss, liability, damage, cost or expense attributable to such a failure is the responsibility of Ciguabit S.R.L., to the extent these Terms do not validly exclude it. (e) Ciguabit S.R.L., not Apple, is responsible for addressing any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation. (f) If a third party claims that the app, or your possession and use of it, infringes their intellectual property rights, Ciguabit S.R.L., not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim. (g) You represent and warrant that you are not located in a country that is subject to a United States Government embargo or that has been designated by the United States Government as a “terrorist supporting” country, and that you are not listed on any United States Government list of prohibited or restricted parties. (h) Questions, complaints and claims about the app should be sent to Ciguabit S.R.L. (RNC 133682354), Santo Domingo, Dominican Republic, at legal@qoorbell.com or through the Contact form on our website. (i) You must comply with any applicable third-party terms when you use the app, such as your mobile carrier’s data plan agreement. (j) Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

12. Intellectual Property

The Service, including its design, features, code, content, and trademarks, is owned by Ciguabit S.R.L. and protected by intellectual property laws. You retain ownership of content you create (doorbell names, group configurations, etc.). By using the Service, you grant us a limited license to use your content solely to provide the Service. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in our Privacy Policy.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. QOORBELL DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. Qoorbell is not a security system and should not be relied upon as a substitute for physical security measures. QR codes and virtual doorbells are convenience tools and do not provide physical access control. Video call quality depends on internet connectivity and device capabilities, which are outside our control.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QOORBELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.

16. Termination

You may delete your account at any time through the app or by contacting us. We may suspend or terminate your account if: you violate these Terms; your payment is overdue beyond the grace period; we are required to do so by law; we discontinue the Service (with reasonable notice). Upon termination, your right to use the Service ceases immediately. Data deletion follows our Privacy Policy retention schedule.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Dominican Republic, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service shall be submitted to the competent courts of Santo Domingo, Dominican Republic. Nothing in this section deprives you of the protection of any mandatory consumer law of your country of residence: if you are a consumer in a jurisdiction whose law grants you rights that cannot be waived by agreement, those rights continue to apply and you may also bring proceedings in the courts of your own country.

18. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes through the Service, our mobile apps, or via email at least 30 days before they take effect. Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you disagree with the changes, you must stop using the Service.

19. Contact Us

If you have questions about these Terms of Service, please contact us at: legal@qoorbell.com or through the Contact form on our website. Qoorbell is operated by Ciguabit S.R.L., registered in the Dominican Republic.