Plans, payment and cancellation
What each plan includes and costs, the free first month, where you can pay, and how to cancel or ask for a refund.
Qoorbell has a free plan and three paid plans. Every plan, the free one included, has unlimited doorbells, unlimited people per doorbell, unlimited groups, unlimited rings and unlimited chat messages. What changes is below.
What each plan includes
| Free | Pro | Premium | Enterprise | |
|---|---|---|---|---|
| Price per month | $0 | $0.99 | $4.99 | $14.99 |
| Video call length | 2 min | 5 min | 10 min | 15 min |
| Ring history | 7 days | 30 days | 90 days | 365 days |
| Ads in the mobile apps | Yes | No | No | No |
| Geofence, visitor sign-in, availability hours | No | Yes | Yes | Yes |
| Call recording | No | No | 150 min/month | 600 min/month |
| Building geofence and sign-in | No | No | Up to 3 groups | Unlimited |
Prices are in US dollars. The app stores may show them in your local currency.
The free first month
Every paid plan starts with one free month, once per account: an account that has already had a paid plan or a free trial does not get another, and the app stores apply their own eligibility rules too. Nothing is charged during the free month. At its end the subscription renews automatically at the plan’s regular monthly price, unless you cancel before then. If you cancel during the free month, you keep the plan until it ends and you are not charged.
Where you can pay
- On the website, app.qoorbell.com, with PayPal.
- In the Android app, through Google Play.
- In the iPhone and iPad app, through the App Store.
Subscriptions renew automatically unless cancelled before the renewal date.
How to cancel
Cancel where you bought the plan. A plan bought in the Android app is managed from your Google Play subscriptions; one bought on an iPhone, from your Apple account’s subscriptions; one bought on the website, on the website. Deleting the app does not cancel a subscription.
When a paid plan ends, the account goes back to Free. Nothing is deleted, but the Free limits apply again: shorter calls, a 7-day history, and ads in the mobile apps. Hours you had set are kept but ignored until you upgrade again.
Refunds
- Bought in an app: the app store sold it, so ask the store for a refund under its own policy.
- Bought on the website: Ciguabit S.R.L. sold it. Email legal@qoorbell.com from the address on your account, or use the contact page, saying which plan and which charge. We reply within 5 business days and, where a refund is due, return it to the PayPal account that paid within 14 days of accepting the request.
- In the EU, the EEA and the UK you can withdraw from a website purchase within 14 days; the details are in section 4 of the Terms.
Not sure which plan you need? Start on Free: you can upgrade at any moment, and a paid plan begins with its free month.